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Study after study has shown that diversity management is often a important expense for business enterprise. A 2008 survey by CPP International located that 85% of employees at all levels knowledge conflict to some degree, and put the total wage expense of hours lost to conflict inside the USA at $359 billion per year.

As well as wages and lost time, some other costs of conflict include:

employee stress; employee absenteeism and churn; angry staff leading to buyer dissatisfaction and harm to brand.

Conflict is also the greatest expense that could be cut without having compromising core organization operations - if managers have skills in workplace conflict resolution.

Yet, amazingly, very couple of managers have any formal coaching in conflict management training .

Cultural diversity is yet another enormous concern for contemporary small business. In Australia, a single in 4 people had been born outside the country. Worldwide, the International Office of Migration estimates that migration will double in the subsequent 30 years.

Within a culturally diverse workplace, the potential for missunderstanding and conflict rises significantly. This can result in enormous price blow-outs if these difficulties are not handled within a culturally sensitive way.

Bear in mind, the speed of communication depends on the degree of trust.

Low trust = Slow/Poor Communication High trust = Fast/Effective Communication

Organizations and organisations typically require coaching and support with workplace conflict resolution and troubles around cultural diversity and cross-cultural communication.

Several of the signs that they need to have enable contain: infighting and poor teamwork; workers who really feel judged and misunderstood; time wasted defending positions as opposed to working with each other productively; challenges arising from misunderstandings and poor communications.

When an organisation has expertise and expertise in conflict resolution and cross-cultural communication, you get: teamwork and harmony; those who feel valued and understood; greater productivity and employee/member diversity management .